Terms & Conditions
Last Updated: August 27, 2026
Welcome to Zuwaj Accessories. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.
1. General
These Terms & Conditions apply to all visitors and customers using the Zuwaj Accessories website.
By using our website or placing an order, you confirm that you have read, understood, and agreed to these terms.
Zuwaj Accessories reserves the right to update or change these terms at any time. Any changes will be posted on this page.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, colors, prices, and other information displayed on our website are accurate.
However:
- Actual product colors may vary slightly depending on your screen or device.
- Product images may differ slightly from the actual product due to photography and lighting.
- Product measurements may have a small variation.
- Availability of products may change without prior notice.
We reserve the right to correct errors or update product information when necessary.
3. Prices
All prices displayed on the website are in Pakistani Rupees (PKR) unless stated otherwise.
Product prices may change at any time without prior notice.
The price applicable to your order will be the price displayed at the time you place your order.
Any applicable delivery or shipping charges will be communicated during the ordering process.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
After receiving your order, we may contact you to confirm your:
- Name
- Phone number
- Delivery address
- Order details
An order may be cancelled or declined if:
- The product is unavailable
- Product information or pricing contains an error
- We are unable to verify the order
- Delivery cannot be made to the provided location
- We suspect fraudulent or unauthorized activity
5. Cash on Delivery
For orders placed through Cash on Delivery (COD), payment must be made to the courier at the time of delivery.
Customers are requested to provide an active and reachable phone number so that orders can be confirmed before dispatch.
6. Delivery
We aim to process and dispatch orders within the estimated time communicated to customers.
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Unforeseen circumstances
Zuwaj Accessories is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.
Please ensure that the delivery address and contact information provided during checkout are correct.
7. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, please contact us as soon as possible using our available contact channels.
8. Returns & Exchanges
Returns or exchanges are subject to our Return & Exchange Policy.
Products must generally be returned in their original condition, unused, and with their original packaging and tags where applicable.
Items that have been used, damaged, altered, or returned without the required packaging may not be eligible for return or exchange.
Please review our Return & Exchange Policy for complete details before making a purchase.
9. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or other information to verify the issue and determine the appropriate solution.
10. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to the website or its systems
- Copy, reproduce, or misuse website content without permission
- Upload harmful or malicious content
- Interfere with the normal operation of the website
We reserve the right to restrict or terminate access to the website if these terms are violated.
11. Intellectual Property
All content on the Zuwaj Accessories website, including logos, product images, photographs, graphics, text, designs, and other materials, is owned by or used with permission by Zuwaj Accessories.
You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.
12. Third-Party Services
Our website may use third-party services such as payment providers, courier companies, analytics services, hosting providers, or other service providers.
These services may have their own terms and privacy policies. Zuwaj Accessories is not responsible for the policies or practices of third-party services.
13. Limitation of Liability
Zuwaj Accessories will make reasonable efforts to keep the website and its information accurate and available.
However, we are not responsible for temporary website interruptions, technical problems, delivery delays, or circumstances beyond our reasonable control.
To the extent permitted by applicable law, Zuwaj Accessories shall not be liable for indirect or consequential losses resulting from the use of the website or purchase of products.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect and use your personal information.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.
Any disputes shall be subject to the jurisdiction of the relevant courts in Pakistan.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Zuwaj Accessories
Email: customercare@zuwajaccessories.com
Phone: +92 309 075 86 39
Address: 3rd Floor, Ocean Tower Block 9, Clifton, Karachi